If you are a hotel housekeeping professional or HR Personnel then you should find these presentations very helpful to train your subordinates. Regular cleaning of guest rooms b. Guestrooms are serviced and maintenance through the ff. NATURE AND SCOPE OF GUESTROOM MAINTENANCE. The use of the correct products and methods alongside a carefully thought out cleaning schedule will ensure excellent guest retention and floods of new custom. You will also address clients’ queries and make sure our rooms are fully-stocked, clean … Open the … The guest places his order with the room service order taker. Clean all electric appliances such as microwave, fan, refrigerator, and others. To welcome the guest with a clean, comfortable surrounding and to give an aesthetic appeal to any areas of hotel the housekeeping department widely depends upon high quality,eco friendly cleaning tools. Keep the guest room door open while working. Clean bathroom equipment and ensure adequate supply of toiletries according to SOPs for bathroom cleaning. Major meals are taken to the room on trolleys. The SOP for cleaning the guest room is given below. Wipe guest room floor with a wet mop. Communication between housekeeping and engineering should be efficient so that minor repairs can be handled while the room attendant is cleaning the room. service: 1. Consistency in cleanliness is an important part of your hotel brand. We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. The Housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. Room service Room Service: It implies serving of food and beverage in guest rooms of hotels. You have a good news. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. Cleaning tools comprises of cleaning aids and various chemicals. Orderly arrangement of fixtures and guestrooms amenities c. Installation and replenishment of guestroom supplies and amenities d. Continuous checking of the condition of guest … The waiter receives the order and transmits the same to the kitchen. For example, chief engineers may maintain large pieces of equipment, such as duct systems, while landscaping workers are responsible for the outside appearance of … Also you can make notes, prepare assignments […] Public area cleaning. a) Entrance– Guest get their 1st impression of hotel from the entrance lobby. Preventive maintenance by its nature sometimes identifies problems and needs beyond the scope of a minor correction. Small orders are served in trays. Check for any articles the guest left behind. Weathered wall of a room. SOPs for Cleaning the Guest Room. Appendix 3 An Extract of Criteria 2010-2014 covering building / room furniture and equipments required for 1-5 star hotels Appendix 4- Interview Questions Appendix 5- Hotel Operators‟ Questionnaire Appendix 6- Maintenance Managers‟ Questionnaire Tables Table 1: Maximum and minimum points categorization Once the staff enters the room and starts the housekeeping work, he must − Not use guest room linen as a door stopper or for cleaning and dusting the room. We have converted our Hotel Housekeeping Training Manual into power point presentation. Entrances which arecnot cleaned and maintained daily, it will become unpleasant for the guest due to heavy traffic and exposure. The maintenance and cleaning of the entrance and the door is important . Hotel maintenance workers perform various daily duties based on their department, position and the property's needs. 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